Frequently asked questions
Clear answers about resources, services, accounts, delivery and the limits of our academic support.
Is NOUNPro an official NOUN website?
No. NOUNPro is an independent academic resource and student-support platform. It is not owned, endorsed or operated by the National Open University of Nigeria.
What can I buy on NOUNPro?
The catalogue can include past questions, examination preparation packs, course summaries, study guides, templates and other permitted digital resources in PDF, DOCX, PPTX or another stated format.
How will I receive a digital resource?
After a successful payment, eligible resources will be unlocked in your NOUNPro account for access or download. The product page will state the format and delivery method before purchase.
What academic services are available?
Planned services include project, research and seminar guidance, editing, proofreading, formatting, referencing checks, data-analysis guidance and presentation support.
Does NOUNPro complete assessed work for students?
NOUNPro provides learning guidance, editing and academic support. We do not promote plagiarism, impersonation, examination malpractice or submission of another person’s work as your own.
Can I request a refund?
Refund eligibility depends on the product or service and whether access or work has already begun. Please read the Refund Policy for the applicable conditions and contact support promptly if something goes wrong.
Will my account be on nounpro.com?
The public catalogue and information pages are on nounpro.com. Sign-in, account creation, purchases, downloads, messages and administration are planned for the secure auth.nounpro.com account system.